> For the complete documentation index, see [llms.txt](https://docs.digitalsamba.com/dashboard/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalsamba.com/dashboard/troubleshooting-sessions.md).

# Troubleshooting sessions

A session starts the moment a participant joins a [room](/dashboard/creating-a-room.md) and ends when the moderator decides to end it, or 7 minutes after the last participant has left.

{% hint style="info" %}
There’s a **grace period** of max 7 minutes after the last participant has left until the session officially ends, which is essential to deliver a good videoconferencing experience and cover for edge cases dealing with reconnection and potential participants' need to re-join an empty session, and for instance, grab information.

* **Live sessions with zero participants** don’t count as live sessions, therefore not counting against the 'concurrent sessions' contracted limit.
* **Live sessions with zero participants** are, however, displayed under the 'Live sessions' tab, and differentiated by being greyed out and labeled 'ending soon'. This distinction provides a visual cue that these sessions, despite being live, do not actively count as such.
  {% endhint %}

As a team member, you have access to several important details:

* The list of all your team's sessions. 
* The list of all sessions in a specific room. 
* The details for a specific session.
* The details for a specific participant.

**To get your team's list of sessions**, go to the [Sessions section](https://dashboard.digitalsamba.com/sessions) of the dashboard. You may filter the view to see the ongoing live sessions or all of the ended ones. Use the search box to locate any specific session: enter any room ID, room name or session ID value and get a list of matches.

<figure><img src="/files/ShXlIyinisMe6EypdCuD" alt=""><figcaption></figcaption></figure>

**To the get the list of sessions in a specific room**, locate the target room in the [Rooms section](https://dashboard.digitalsamba.com/rooms), open the context menu and click on 'Sessions'.

<figure><img src="/files/Y7JakBDJW1mriP8UhXBC" alt=""><figcaption></figcaption></figure>

**To get the details for a specific session**, including the list of participants, simply click on any row to open the session record.

**To get the details for a specific participant**, including an in-depth events log, open a session record, locate the target participant in the participants list and click on their row.

{% hint style="info" %}
You can **end a live session** from the three-dot context menu available on the right hand side of any live session listed.
{% endhint %}

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