Troubleshooting sessions

Get session and participant details and a comprehensive participant log to help you deliver the highest quality videoconferencing.

A session starts the moment a participant joins a room and ends when the moderator decides to end it, or 7 minutes after the last participant has left.

There’s a grace period of max 7 minutes after the last participant has left until the session officially ends, which is essential to deliver a good videoconferencing experience and cover for edge cases dealing with reconnection and potential participants' need to re-join an empty session, and for instance, grab information.

  • Live sessions with zero participants don’t count as live sessions, therefore not counting against the 'concurrent sessions' contracted limit.

  • Live sessions with zero participants are, however, displayed under the 'Live sessions' tab, and differentiated by being greyed out and labeled 'ending soon'. This distinction provides a visual cue that these sessions, despite being live, do not actively count as such.

As a team member, you have access to several important details:

  • The list of all your team's sessions.

  • The list of all sessions in a specific room.

  • The details for a specific session.

  • The details for a specific participant.

To get your team's list of sessions, go to the Sessions section of the dashboard. You may filter the view to see the ongoing live sessions or all of the ended ones. Use the search box to locate any specific session: enter any room ID, room name or session ID value and get a list of matches.

To the get the list of sessions in a specific room, locate the target room in the Rooms section, open the context menu and click on 'Sessions'.

To get the details for a specific session, including the list of participants, simply click on any row to open the session record.

To get the details for a specific participant, including an in-depth events log, open a session record, locate the target participant in the participants list and click on their row.

You can end a live session from the three-dot context menu available on the right hand side of any live session listed.

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