# Troubleshooting sessions

A session starts the moment a participant joins a [room](/dashboard/creating-a-room.md) and ends when the moderator decides to end it, or 7 minutes after the last participant has left.

{% hint style="info" %}
There’s a **grace period** of max 7 minutes after the last participant has left until the session officially ends, which is essential to deliver a good videoconferencing experience and cover for edge cases dealing with reconnection and potential participants' need to re-join an empty session, and for instance, grab information.

* **Live sessions with zero participants** don’t count as live sessions, therefore not counting against the 'concurrent sessions' contracted limit.
* **Live sessions with zero participants** are, however, displayed under the 'Live sessions' tab, and differentiated by being greyed out and labeled 'ending soon'. This distinction provides a visual cue that these sessions, despite being live, do not actively count as such.
  {% endhint %}

As a team member, you have access to several important details:

* The list of all your team's sessions. 
* The list of all sessions in a specific room. 
* The details for a specific session.
* The details for a specific participant.

**To get your team's list of sessions**, go to the [Sessions section](https://dashboard.digitalsamba.com/sessions) of the dashboard. You may filter the view to see the ongoing live sessions or all of the ended ones. Use the search box to locate any specific session: enter any room ID, room name or session ID value and get a list of matches.

<figure><img src="/files/ShXlIyinisMe6EypdCuD" alt=""><figcaption></figcaption></figure>

**To the get the list of sessions in a specific room**, locate the target room in the [Rooms section](https://dashboard.digitalsamba.com/rooms), open the context menu and click on 'Sessions'.

<figure><img src="/files/Y7JakBDJW1mriP8UhXBC" alt=""><figcaption></figcaption></figure>

**To get the details for a specific session**, including the list of participants, simply click on any row to open the session record.

**To get the details for a specific participant**, including an in-depth events log, open a session record, locate the target participant in the participants list and click on their row.

{% hint style="info" %}
You can **end a live session** from the three-dot context menu available on the right hand side of any live session listed.
{% endhint %}

&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digitalsamba.com/dashboard/troubleshooting-sessions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.